Refund Policy
This policy sets out the returns policy for goods or services purchased through the online store operated by Silvary.
If you wish to return an order, please get in touch with us at sales@silvary.co.uk. with your order number (the “#” number within your order confirmation email) your full name and reason for return.
All items (except earrings& personalised items) can be returned for a full refund within 14 days (21 days for all international orders).
Please note, this means that we must have your order returned back to us, and in our possession, within 14 days of the date of delivery of the order. Any orders received back after this 14 day period will not be eligible for a refund.
All items must be returned in an unused condition, in their original packaging, with any labels still attached. The cost of your return is your sole responsibility, therefore please ensure you use an insured and trackable service. We are not responsible for any lost or damaged parcels and can only refund orders that successfully reach us.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like Earrings or personalised items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
If you are in any doubt please contact us before making the purchase.
The returns policy is in addition to your statutory rights and Distance Selling Regulations.
You can always contact us for any return question at sales@silvary.co.uk.